Selected case studies
Six anonymised case studies from Cyprian Aarons’s engineering work across conversational AI, fleet operations, ordering, insurance and collections.
In every study
Anonymised
Client names withheld · no invented metrics
Representative boundary
01 · Conversational AI
One workspace to create, control, and run AI assistants across six messaging channels.
What changed
One configuration model for many customer-facing channels
Illustrative sketch
02 · Mobility operations
One system for bookings, vehicle availability, payments, GPS events, owner earnings, and reconciliation.
What changed
A coherent model for web, admin, and field-facing experiences
Representative boundary
03 · Hospitality technology
A WhatsApp ordering flow connected to menus, kitchen queues, staff actions, customer updates, and feedback.
What changed
Natural conversation without sacrificing transaction structure
Illustrative sketch
04 · Insurance technology
A mobile-first insurance journey that shortens onboarding and claims while keeping evidence visible to reviewers.
What changed
A shorter customer journey with evidence preserved
Representative boundary
05 · Embedded insurance
A customer and admin platform that makes cover, premiums, payments, and claims easier to understand and manage.
What changed
Flexible benefit selection with understandable cost impact
Illustrative sketch
06 · Financial operations
One collections workspace for portfolios, debtor records, communications, payments, and controlled AI assistance.
What changed
One traceable account history for recovery operators
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