Blog
Longer essays, newsletter issues, and implementation notes. No hype — just patterns we use on real builds.
A practical sequence for moving from brittle chatbots to grounded, auditable agents in banks and insurers — workflows first, retrieval you can defend, and metrics tied to real operations.
How we structure corpora, access control, and logging so legal and compliance can sign off without turning every deploy into a committee meeting.
The handful of metrics that separate a pilot from something your COO will defend — throughput, quality, rework, and escalation — with a simple hierarchy you can adopt in one sprint.
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